Legal

Privacy Policy

Last updated: January 2025

Plain English Summary: We collect only what we need to help you find a rental. We don't sell your data. Ever.

1. Introduction

Vancouver Sublets ("we", "our", or "us"), operated by Apartment Sage Real Estate Inc., operates the vancouversublets.ca website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information you provide directly to us:

  • Account Information: Name, email address when you create an account
  • Profile Information: Phone number, preferences (if provided)
  • Inquiry Information: Messages sent about listings
  • Listing Information: Property details, photos, pricing (for property owners)

We automatically collect:

  • Device and browser information
  • IP address and location data
  • Usage data and browsing patterns

3. How We Use Your Information

  • Provide and maintain our services
  • Process rental inquiries and bookings
  • Send transactional emails (inquiry confirmations, booking updates)
  • Improve our website and services
  • Detect and prevent fraud or abuse

4. Information Sharing

We do not sell your personal information. We may share information with:

  • Property Owners: When you submit an inquiry, your contact info is shared
  • Service Providers: Companies that help us operate (email, hosting)
  • Legal Requirements: When required by law or to protect rights

5. Third-Party Login

We may offer login via social providers. When you use social login, we receive your name and email address from the provider. We do not post to your social accounts or access your contacts.

6. Data Security

We implement appropriate security measures to protect your personal information, including encryption and secure servers. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and data
  • Opt out of marketing communications

8. Data Deletion

How to Delete Your Data

You can request deletion of your account and all associated data at any time.

To request data deletion:

  1. Email us at privacy@vancouversublets.com
  2. Include "Data Deletion Request" in the subject line
  3. Provide the email address associated with your account

We will process your request within 30 days and confirm deletion via email.

For social login users: If you signed up using social login, you can also remove our app from your account settings. This will trigger a data deletion request automatically.

9. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us

Questions about this Privacy Policy? Reach out:

Apartment Sage Real Estate Inc.
Vancouver, British Columbia, Canada