Help Center

Frequently Asked Questions

Everything you need to know about renting with Vancouver Sublets. Can't find what you're looking for? Just reach out.

Getting Started

What is a sublet?

A sublet is when someone rents out their apartment or room while they're away. At Vancouver Sublets, we manage quality sublets from property owners who want reliable tenants to care for their spaces.

How is Vancouver Sublets different from other rental sites?

We're artist-run and human-first. No corporate bureaucracy, no ticket systems. You can text us directly with questions or issues. We personally vet every listing and know every property.

What neighborhoods do you cover?

We focus on Vancouver's best neighborhoods: Gastown, Yaletown, Kitsilano, Coal Harbour, Mount Pleasant, and Main Street. We're always expanding based on demand.

Booking Process

How do I book a sublet?

Browse our listings, find one you like, and submit an inquiry. We'll get back to you within 24 hours to discuss availability, answer questions, and schedule a viewing if you'd like.

What's the minimum stay?

Most of our sublets have a minimum 30-day stay. For FIFA 2026, we have special short-term options available. Each listing shows its specific minimum stay requirement.

Can I view the property before booking?

Absolutely. We encourage viewings for local renters. For out-of-town visitors, we offer video tours and detailed photos. What you see is what you get — no surprises.

Payments & Pricing

What's included in the rent?

Each listing specifies what's included. Most include utilities, wifi, and basic furnishings. Some include parking or storage. No hidden fees — the price you see is the price you pay.

What payment methods do you accept?

We accept e-transfer, credit card, and wire transfer for international guests. First month's rent and security deposit are due upon signing.

Is there a security deposit?

Yes, typically half a month's rent. It's fully refundable when you leave the place in good condition. We do a walkthrough at move-in and move-out to keep everything clear.

During Your Stay

What if something breaks?

Text us. Seriously. We respond quickly and will either fix it ourselves or send someone who can. No automated ticket systems, no waiting on hold.

Can I have guests or pets?

Guest policies vary by property — check the listing. For pets, most of our units are pet-friendly with a small pet deposit. Ask us about specific properties.

What about mail and packages?

You can receive mail at your sublet address. Most buildings have secure package rooms or lockers. We'll provide details for your specific building.

FIFA 2026

Do you have World Cup rentals?

Yes! We're reserving premium units specifically for FIFA 2026 visitors. These are in prime locations close to BC Place and transit. Book early for the best options.

What are the FIFA 2026 dates?

Vancouver will host matches in June and July 2026. We recommend booking 2-4 weeks around the match dates you're attending.

Can I book now for FIFA 2026?

Absolutely. Early bookers get priority access to the best units and lock in current pricing. Visit our FIFA 2026 page for available options.

Still Have Questions?

We're real people who actually respond. Reach out anytime.